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July 22, 2009

XBox 360 Open Tray error

Xbox 360 Open Tray

When an XBox 360 Drive is experiencing errors it will sometimes give you a xbox 360 Open Tray error.  What this error on the dashboard is telling you is that the system cannot read the disk you have entered.  It’s important to check to see if the disk you entered has scratches or is supported by your XBox 360.  If your disk has passed these quick checks than please make a repair order and immediately ship the system to us.

Once your system arrives at our warehouse, it undergoes a meticulous check-in and order confirmation process. This involves carefully inspecting the system for any signs of damage and creating a detailed report of our findings. Additionally, we make note of any accessories that you have included with the system and document them alongside your order. When you place your order, we encourage you to communicate any special requests or desired updates/upgrades to your engineer by including them in the online order comments section. This ensures that your preferences are taken into account during the subsequent stages of the process. After the initial check-in and order confirmation, the unit is then set up and scheduled for bench time with our team of experienced system engineers. This allows them to thoroughly evaluate and test the system, ensuring its optimal performance before it is further processed.

Once your system has been received, it will proceed to the next stage of our process, which is diagnostics. During this step, our engineer will have the opportunity to boot up your system and perform a thorough check. This includes examining your Power Supply and AV cables (if provided), HDD (if sent), DVD Drive, A/V outputs, and USB Ports. If you have any specific requirements or additional testing requests, please make sure to communicate them in writing through your online order. Our diagnostic process is detailed and comprehensive, combined with the information you provide about the symptoms your console is experiencing. This allows our engineer to quickly and efficiently evaluate your console. You can expect to receive the evaluation within 24 to 48 hours from the time we receive your system. Once you receive the estimate, our engineer will provide a detailed breakdown of the necessary fixes that need to be made on your console. Our goal is to provide you with a clear, concise, and prompt estimate. It’s important to note that our engineers are gamers themselves, and they understand the value of keeping your data intact and safe throughout our processes.

Once you have provided written approval or made the necessary payment, our system will promptly schedule your repair in the order in which payments are received. Rest assured that we will carry out the specific repairs that you have requested through our online order system. After the repairs have been completed, we will conduct a thorough testing of your machine for a minimum of 24 hours. This testing phase is crucial as it ensures the quality and functionality of your repaired system. If you or your engineer require additional time for testing, you will be notified through our online order system. Your satisfaction and the proper functioning of your machine are our top priorities.

Once the testing phase of our repair process has been successfully completed, we ensure that our valued repair customers are entitled to the added benefit of free return shipping. We understand the importance of safeguarding your machine during its journey back to you, which is why we take extra measures to upgrade the packaging. By doing so, we prioritize the care and safety of your machine, ensuring that it arrives in pristine condition.

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