Over 27 Years Providing Video Game Console Repairs
Follow Us
Video Game 911 Logo
Give Us A Call

Playstation 5 Repair

repair ps5
24 Hour Common Repair Turn Around
90 Day - Repair Warranty
26 Years Console Repair Experience

Playstation 5 Repair Services

Video Game 911 is your trusted PlayStation 5 repair specialists. With over 27 years of experience in console repairs, we’re committed to delivering professional, affordable, and effective services. Our team prides itself on excellent customer service and a detailed notification process, ensuring you’re informed every step of the way.

Every PlayStation 5 repair we perform is backed by a 90-day warranty, so you can trust in the quality of our work. We understand the urgency of getting back to your games, which is why we strive to complete most repairs within 24 hours. Choose us for your PlayStation 5 repair needs and experience the dedication that keeps our customers coming back.

3 Ways to get us your console.
  • Drop off your console.
  • Ship Us Your Console
  • Total Protection $29.95

Total Protection Option

Start by selecting your shipping method

FREE Analysis*

Returning Customer Login
* We offer free repair analysis and free return shipping on all completed Playstation 5 Repairs.

Our Playstation 5 Repair Services Include

If it's broken Video Game 911 can fix it.
  • HDMI Port Repair: A damaged HDMI port can prevent you from enjoying your favorite games. We'll replace or repair your HDMI port to ensure seamless connectivity with your TV or monitor.
  • Disc Drive Repair: If your PS5 is having trouble reading discs or ejecting them, our team can diagnose and repair any issues with your disc drive.
  • Cooling System Repair: Overheating can cause severe damage to your console. Our technicians will inspect and repair any issues with your PS5's cooling system to keep your console running at optimal temperatures.
  • Power Supply Repair: If your PlayStation 5 isn't powering on or experiencing power-related issues, we can diagnose and repair the problem to get your console back up and running.
  • Software Issues: System updates, error codes, or other software-related problems can be addressed by our expert technicians to ensure your PS5 is running smoothly.
  • Controller Repair: If a controller is received with a console we will test and service it for any issues it may have. If you only need the controller serviced without a console,
We offer 
total protection shipping
Select Total Protection When starting an order.
Prefit Shipping Box
Prepaid Shipping Label
Free Phone Consultation
Free Return Shipping
We make shipping your console to us safely to be repaired easy & affordable.

Benefits repairing your 
Playstation 5 with Video Game 911

Over 27 Years In Business

FREE Playstation 5 Diagnostics w/all completed orders ($19.95 value)
Common same day repairs
Highly trained technicians
Step by step email notifications
Superior testing equipment
FREE return shipping on all completed orders

Some Frequently Asked Questions

We can Solve your Hardware and Software Problems

My PlayStation 5 is not displaying video or audio on my TV. Can you repair a damaged HDMI port?

Yes, Video Game 911 is experienced in diagnosing and repairing HDMI port-related issues on PlayStation 5 consoles. If your PS5 is not displaying video or audio on your TV, it may be due to a damaged or faulty HDMI port. Our technicians will thoroughly inspect the HDMI port, and if necessary, repair or replace it to restore proper connectivity with your TV or monitor, ensuring a seamless gaming experience.

Does VideoGame911 offer a mail-in repair service for my PlayStation 5?

Yes, Video Game 911 offers a convenient mail-in repair service for your Playstation 5. To get started, Select how you would like to get us your system. The fill out the repair form with details about your console and the issues you’re experiencing, and follow the instructions provided. Once your console is received and inspected, our team will be in touch to confirm the repair cost and process. After the repair is completed, we’ll ship your Playstation 5 back to you, ready for gaming.

Can VideoGame911 recover lost save data or game files from my PlayStation 5?

While we cannot guarantee the recovery of lost save data or game files, our experienced technicians will do their best to help you recover any essential data during the repair process. It’s essential to inform us about your data recovery needs when submitting your repair form so that our team can prioritize data preservation during the repair process.

My PlayStation 5 is experiencing graphical issues or artifacts on screen. Can you help?

Yes, our technicians at Video Game 911 are well-equipped to diagnose and repair graphical issues or artifacts on your PlayStation 5. We’ll thoroughly inspect your console to identify the root cause of the problem, which may include issues with the GPU, connections, or other hardware components, and provide an effective solution to restore your gaming experience.

How do I package my PlayStation 5 safely for shipping to VideoGame911?

To ensure your PlayStation 5 arrives at our facility safely, we recommend securely wrapping your console in bubble wrap or other protective material. Place the wrapped console in a sturdy box with ample padding to prevent any movement during transit. Don’t forget to include your filled-out repair form and any relevant accessories, such as power cables or controllers, that may need repair or inspection.

Can you repair my PlayStation 5 if it’s been affected by a system update or firmware issue?

Yes, our skilled technicians at Video Game 911 have experience in resolving various software-related issues, including those caused by system updates or firmware problems. We’ll carefully diagnose the problem and provide an appropriate solution to get your PlayStation 5 running smoothly again.

What are the common Playstation 5 Repair Costs?

Basic PS5 System Troubleshooting Using our custom designed test bench diagnostics to quickly and accurately determine the issue with each and every system we receive. $19.99
Playstation 5 Repair – Fan Replacement  (including cleaning system internals)
Playstation 5 Repair – HDD upgrades Upgrade your hard drive with options including data transfer with any repair. $129 and up
Playstation 5 Repair – Blinking Light Issues (BLOD, YLOD, RLOD, WLOD) Hardware Failure. This condition can be caused by many factors and depends on the failure point. As low as $79
Playstation 5 Repair – HDMI port repair Charges are determined based on system internal version and if port can be repaired or replaced. While we have the ability to replace all ports it is not something we have a flat rate for. We have found that many customers assume that the port is damaged beyond repairs, however we have repaired many port issues without the need for a total replacement of the port in the system. Either way, repair or replacement of the port in the system is very reasonable even in the worst case scenarios and we have never had a customer not proceed with the repair when quoted. As low at $69
apartmentmagic-wandenvelopesmartphonemenuchevron-rightarrow-right linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram