Playstation 5 Repair
Playstation 5 Repair Services
Video Game 911 is your trusted PlayStation 5 repair specialists. With over 27 years of experience in console repairs, we’re committed to delivering professional, affordable, and effective services. Our team prides itself on excellent customer service and a detailed notification process, ensuring you’re informed every step of the way.
Every PlayStation 5 repair we perform is backed by a 90-day warranty, so you can trust in the quality of our work. We understand the urgency of getting back to your games, which is why we strive to complete most repairs within 24 hours. Choose us for your PlayStation 5 repair needs and experience the dedication that keeps our customers coming back.
- Drop off your console.
- Ship Us Your Console
- Total Protection $29.95
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Our Playstation 5 Repair Services Include
- HDMI Port Repair: A damaged HDMI port can prevent you from enjoying your favorite games. We'll replace or repair your HDMI port to ensure seamless connectivity with your TV or monitor.
- Full HDMI Port Replacement: Complete HDMI port replacement with precision micro-soldering, using premium-quality components for long-lasting performance.
- Encoder Chip Repair: If we detect an encoder chip failure during our detailed analysis, we will provide a repair quote before proceeding. Replacement is only done with your approval.
- Disc Drive Repair: If your PS5 is having trouble reading discs or ejecting them, our team can diagnose and repair any issues with your disc drive.
- Cooling System Repair: Overheating can cause severe damage to your console. Our technicians will inspect and repair any issues with your PS5's cooling system to keep your console running at optimal temperatures.
- Power Supply Repair: If your PlayStation 5 isn't powering on or experiencing power-related issues, we can diagnose and repair the problem to get your console back up and running.
- Software Issues: System updates, error codes, or other software-related problems can be addressed by our expert technicians to ensure your PS5 is running smoothly.
- Controller Repair: If a controller is received with a console we will test and service it for any issues it may have. If you only need the controller serviced without a console,
- PS5 Hall Sensor Upgrade: The PS5 DualSense controller features advanced haptics, but like older models, its analog sticks can develop drift due to traditional potentiometers wearing down. Our Hall sensor upgrade for the PlayStation 5 controller replaces these outdated components with modern magnetic Hall effect sensors, preventing future drift and enhancing stick accuracy. If you've already upgraded to Hall sensors and are experiencing input inconsistencies, our repair service will recalibrate and restore your controller to top-tier performance.
Benefits repairing your
Playstation 5 with Video Game 911
Over 29 Years In Business
Some Frequently Asked Questions
Yes, Video Game 911 is experienced in diagnosing and repairing HDMI port-related issues on PlayStation 5 consoles. If your PS5 is not displaying video or audio on your TV, it may be due to a damaged or faulty HDMI port. Our technicians will thoroughly inspect the HDMI port, and if necessary, repair or replace it to restore proper connectivity with your TV or monitor, ensuring a seamless gaming experience.
Yes, Video Game 911 offers a convenient mail-in repair service for your Playstation 5. To get started, Select how you would like to get us your system. The fill out the repair form with details about your console and the issues you’re experiencing, and follow the instructions provided. Once your console is received and inspected, our team will be in touch to confirm the repair cost and process. After the repair is completed, we’ll ship your Playstation 5 back to you, ready for gaming.
While we cannot guarantee the recovery of lost save data or game files, our experienced technicians will do their best to help you recover any essential data during the repair process. It’s essential to inform us about your data recovery needs when submitting your repair form so that our team can prioritize data preservation during the repair process.
Yes, our technicians at Video Game 911 are well-equipped to diagnose and repair graphical issues or artifacts on your PlayStation 5. We’ll thoroughly inspect your console to identify the root cause of the problem, which may include issues with the GPU, connections, or other hardware components, and provide an effective solution to restore your gaming experience.
To ensure your PlayStation 5 arrives at our facility safely, we recommend securely wrapping your console in bubble wrap or other protective material. Place the wrapped console in a sturdy box with ample padding to prevent any movement during transit. Don’t forget to include your filled-out repair form and any relevant accessories, such as power cables or controllers, that may need repair or inspection.
Yes, our skilled technicians at Video Game 911 have experience in resolving various software-related issues, including those caused by system updates or firmware problems. We’ll carefully diagnose the problem and provide an appropriate solution to get your PlayStation 5 running smoothly again.
| Basic PS5 System Troubleshooting Using our custom designed test bench diagnostics to quickly and accurately determine the issue with each and every system we receive. | $19.99 |
| Playstation 5 Repair – Fan Replacement (including cleaning system internals) | |
| Playstation 5 Repair – HDD upgrades Upgrade your hard drive with options including data transfer with any repair. | $129 and up |
| Playstation 5 Repair – Blinking Light Issues (BLOD, YLOD, RLOD, WLOD) Hardware Failure. This condition can be caused by many factors and depends on the failure point. | As low as $79 |
| Playstation 5 Repair – HDMI port repair Charges are determined based on system internal version and if port can be repaired or replaced. While we have the ability to replace all ports it is not something we have a flat rate for. We have found that many customers assume that the port is damaged beyond repairs, however we have repaired many port issues without the need for a total replacement of the port in the system. Either way, repair or replacement of the port in the system is very reasonable even in the worst case scenarios and we have never had a customer not proceed with the repair when quoted. | As low at $69 |
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Great experience, reasonable turn around time and overall great communication. Very satisfied with results. Will come again and will recommend. Thank you
Quick repair, fair cost and quickly shipped back.