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Elite Controller Repair series 1 and series 2

Xbox Elite Controller repair (Series 1 & Series 2) – bumpers, triggers, and stick service
26
Years
24 Hour Common Repair Turn Around
26
Years
90 Day - Repair Warranty
26
Years
30 Years Console Repair Experience

Elite Controller Repair series 1 and series 2 Services

Professional Elite Controller repair for Series 1 and Series 2 covers stick drift, bumper and trigger damage, paddle issues, and USB-C or micro-USB port wear. We install high quality stick modules, repair flexible PCBs where appropriate, and ensure tight, rattle-free reassembly so your controller feels precise again.

After service, we test dead zones, button actuation, wireless pairing, and charging. Mail-in and local drop off are supported, with total protection packaging available for safe transport. Your Elite repair is completed with transparent pricing and a 90-day warranty on the work performed.

3 Ways to get us your controller.
  • Drop off your controller.
  • Ship Us Your Controller
  • Total Protection $29.95

Total Protection Option

Start by selecting your shipping method

FREE Analysis*

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* We offer free repair analysis and free return shipping on all completed Elite Controller Repair series 1 and series 2s.
Common Repair Services
Why Us?
Total Protection Shipping
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Our Elite Controller Repair series 1 and series 2 Services Include

If it's broken Video Game 911 can fix it.
  • Drift issues: Joystick drift is a common problem in which the controller's thumbsticks register movement even when not being touched. This usually requires cleaning or replacing the joystick module.
  • Sticky buttons: Over time, buttons can become sticky or unresponsive due to dirt, grime, or internal damage. Cleaning or replacing the buttons or their underlying mechanisms can resolve this issue.
  • Trigger issues: The triggers can become loose, unresponsive, or jammed, often requiring cleaning, repair, or replacement of the trigger mechanisms.
  • Bumper issues: The bumpers (LB and RB) can become unresponsive or break due to excessive use or accidental drops. Replacing the bumper switches or the entire bumper assembly is often necessary.
  • Analog stick replacement: The rubber on the analog sticks can wear out or tear, making them uncomfortable or difficult to use. Replacing the stick caps can resolve this problem.
  • Battery issues: The controller's rechargeable battery may lose its ability to hold a charge, necessitating a battery replacement.
  • Connectivity issues: Problems with the controller's wireless connection can be caused by internal damage to the wireless module or interference from other devices. Repair or replacement of the wireless module may be needed.
  • Broken shell or components: Accidental drops or rough handling can lead to a cracked shell or broken internal components. Replacing the damaged parts or the entire shell may be necessary to restore the controller's functionality.

Benefits repairing your 
Elite Controller series 1 and series 2 with Video Game 911

Over 30 Years In Business

FREE Diagnostics with all completed orders ($19.95 value)
Ultra-Fast Turnaround – Most repairs are completed within 24 hours, so you can get back to gaming ASAP
Expert Technicians – Highly trained professionals with years of experience
Real-Time Updates – Step-by-step email notifications throughout the process
Advanced Testing Equipment – Ensuring precise, high-quality repairs
FREE Return Shipping on all completed repairs
We offer 
total protection shipping
Select Total Protection When starting an order.
ONLY
$29.95
Prefit Shipping Box
Prepaid Shipping Label
Free Phone Consultation
Free Return Shipping
We make shipping your console to us safely to be repaired easy & affordable.
ONLY
$29.95
ONLY
$29.95
ups ship
Mark Brindle
Verified Customer
Reviewed - August 11, 2025

Been using Video Game 911 for a while. Always fast diagnostics. Repair time is quick as well as the return shipping.

Corey Vivanco
Verified Customer
Reviewed - April 25, 2025

Amazing work I am very pleased with my comtroller being fixed it's like brand new all over again... I would 100% recommend to others and will for sure use your service in the future if I ever need to. Thank you for every thing

Some Frequently Asked Questions

We can Solve your Hardware and Software Problems

Can I send in my Microsoft Elite Controller for repair from anywhere?

Absolutely! We accept mail-in repairs from anywhere in the United States. Just follow the instructions on our website to safely pack and ship your Elite controller.

Do you offer a warranty on your Microsoft Elite repair services?

Yes, we provide a 90-day warranty on all Microsoft Elite Controller repairs, ensuring your satisfaction and peace of mind.

How long does an Elite Controller repair process take?

The repair process for an Elite Controller typically takes between 1-3 business days after receiving your controller, depending on the complexity of the issue.

What are the commmon repair cost to fix the Elite Controllers?

Elite Controller Analysis Troubleshooting your elite controller issues. FREE with a completed repair. $19.95
Elite Controller Refurbish Complete internal cleaning of the elite controller, fixes sticky buttons. $49.95
Sticky or Broken Buttons Usually needs to be paired with a cleaning Starting at $69.95
Trigger or bumper repair Fixes broken or stuck triggers/bumpers. Starting at $59.95
Customer Shell swap Change the color of your controller’s shell or buttons. Parts provided by customer MUST be analysed by our technicians to ensure compatibility before providing a quote. Starting at $69.95
Stick Drift Issues Fixes analog sticks that move in any direction without being touched. Starting at $82.95
Other/ Electronic Repairs For other issues we must diagnose the exact issue before providing a quote. Starting at $59.95
Rubber Grip Replacement  Depends on Part Pricing
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