When your system boots up and gives you an E64 Error, its indicating to you that there are internal hardware failures specifically related to your DvD drive in the system. While not necessarily related to the drive itself, its an error which requires specific fixes to internal parts of your console. Please do not go into your system and try to repair this error yourself. Please immediately create a repair order and ship the system to us.
When your system arrives at our warehouse it is immediately put in a queue for our detailed check-in and order confirmation process. During this stage of our process we will inspect your system for any damage and create a report of our findings for your estimate. We will also take note of any accessories that you send with the system and document them with your order. When you create your order, if you have any special requests or would like to inform your engineer of a desired update or upgrade, please indicate them in writing in your online order comments. At this point, the unit is setup and scheduled for bench time with our system engineers.
The system will then move to the next stage of our process which is diagnostics. This step is where the engineer first gets a chance to bootup your system. Your engineer will check your Power Supply and AV cables if you’ve sent them, your HDD (if sent), DVD Drive, A/V outputs and USB Ports. Of course if you are specific and will require additional testing, please just advise your engineer in writing through your online order. Our detailed diagnostic process along with the symptoms you provide will allow the engineer a quick and efficient evaluation of your console that will be provided to you within 24 to 48 hours from receipt. When you receive your estimate your engineer will provide a detailed estimate to inform you of the required fixes that need to be made on your console. A full clear, concise and quick estimate is the goal of your engineer. Keep in mind, our engineers are gamers too, and they do everything they can to keep your data intact and safe throughout our processes.
Upon written approval or payment your system will immediately be scheduled for repair in the order in which payment is received. We will then follow through with the repairs that we have specified in your online order. Once repairs have been completed we will need to test your machine for at least 24 hours. We call this our quality assurance testing cycle. If you or your engineer feels that they would like more time to test the machine you/they will notify you in your online order.
When testing has been completed, our repair customers are entitled to free return shipping. Packaging is always upgraded for our customers for the care and safety of your machine on its return trip.