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Playstation 5 Repair
26
Years
24 Hour Common Repair Turn Around
26
Years
90 Day - Repair Warranty
26
Years
29 Years Console Repair Experience
Playstation 5 Repair Services
Video Game 911 is your trusted PlayStation 5 repair specialists. With over 27 years of experience in console repairs, we’re committed to delivering professional, affordable, and effective services. Our team prides itself on excellent customer service and a detailed notification process, ensuring you’re informed every step of the way.
Every PlayStation 5 repair we perform is backed by a 90-day warranty, so you can trust in the quality of our work. We understand the urgency of getting back to your games, which is why we strive to complete most repairs within 24 hours. Choose us for your PlayStation 5 repair needs and experience the dedication that keeps our customers coming back.
3 Ways to get us your console.
- Drop off your console.
- Ship Us Your Console
- Total Protection $29.95
Total Protection Option
- Prefit Shipping Box
- Prepaid Shipping Label
- Free Phone Consultation
- Free Return Shipping
Start by selecting your shipping method
FREE Analysis*
Returning Customer Login
* We offer free repair analysis and free return shipping on all completed Playstation 5 Repairs.
Common Repair Services
Why Us?
FAQs and Common Pricing
Total Protection Shipping
Our Playstation 5 Repair Services Include
If it's broken Video Game 911 can fix it.
- HDMI Port Repair: A damaged HDMI port can prevent you from enjoying your favorite games. We'll replace or repair your HDMI port to ensure seamless connectivity with your TV or monitor.
- Full HDMI Port Replacement: Complete HDMI port replacement with precision micro-soldering, using premium-quality components for long-lasting performance.
- Encoder Chip Repair: If we detect an encoder chip failure during our detailed analysis, we will provide a repair quote before proceeding. Replacement is only done with your approval.
- Disc Drive Repair: If your PS5 is having trouble reading discs or ejecting them, our team can diagnose and repair any issues with your disc drive.
- Cooling System Repair: Overheating can cause severe damage to your console. Our technicians will inspect and repair any issues with your PS5's cooling system to keep your console running at optimal temperatures.
- Power Supply Repair: If your PlayStation 5 isn't powering on or experiencing power-related issues, we can diagnose and repair the problem to get your console back up and running.
- Software Issues: System updates, error codes, or other software-related problems can be addressed by our expert technicians to ensure your PS5 is running smoothly.
- Controller Repair: If a controller is received with a console we will test and service it for any issues it may have. If you only need the controller serviced without a console,
- PS5 Hall Sensor Upgrade: The PS5 DualSense controller features advanced haptics, but like older models, its analog sticks can develop drift due to traditional potentiometers wearing down. Our Hall sensor upgrade for the PlayStation 5 controller replaces these outdated components with modern magnetic Hall effect sensors, preventing future drift and enhancing stick accuracy. If you've already upgraded to Hall sensors and are experiencing input inconsistencies, our repair service will recalibrate and restore your controller to top-tier performance.
Benefits repairing your
Playstation 5 with Video Game 911
Over 29 Years In Business
FREE Diagnostics with all completed orders ($19.95 value)
Ultra-Fast Turnaround – Most repairs are completed within 24 hours, so you can get back to gaming ASAP
Expert Technicians – Highly trained professionals with years of experience
Real-Time Updates – Step-by-step email notifications throughout the process
Advanced Testing Equipment – Ensuring precise, high-quality repairs
FREE Return Shipping on all completed repairs
Some Frequently Asked Questions
We can Solve your Hardware and Software Problems
My PlayStation 5 is not displaying video or audio on my TV. Can you repair a damaged HDMI port?
Does VideoGame911 offer a mail-in repair service for my PlayStation 5?
Can VideoGame911 recover lost save data or game files from my PlayStation 5?
My PlayStation 5 is experiencing graphical issues or artifacts on screen. Can you help?
How do I package my PlayStation 5 safely for shipping to VideoGame911?
Can you repair my PlayStation 5 if it’s been affected by a system update or firmware issue?
What are the common Playstation 5 Repair Costs?
We offer
total protection shipping
Select Total Protection When starting an order.
total protection shipping
Select Total Protection When starting an order.
ONLY
$29.95
Prefit Shipping Box
Prepaid Shipping Label
Free Phone Consultation
Free Return Shipping
We make shipping your console to us safely to be repaired easy & affordable.
ONLY
$29.95
ONLY
$29.95
