Once you have your account with us, just go to the top right of any page of our website and click on Customer Login. From there you log in using your email address and password. When in the My Account window, you will see an order number starting with 1000xxxx. On the right hand side of the corresponding order number, click on VIEW. This will show your order in detail. At the bottom of the page is the comments section which you can use to document or communicate to your technician. The comment, when submitted, will be time and date stamped and also appear in blue. Our engineers are trained to review the blue comments for detail to be certain to accommodate requests or concerns whenever possible.