We have inspected your xBox One system. There are problems with the spindle, and gear loading assembly in the DVD drive. This was caused by a foreign object which was jammed in the drive. There was also damage to the faceplate cabling which needs repairs to correct the physical damage. The total cost for repairing the xBox One DVD-ROM drive mechanism and assembly, resetting to the proper alignment, repair to the damaged faceplate cabling, cleaning the unit, with in store pickup is $79.95. That includes a 90 day warranty on the repairs. As an alternative, we can ship back your unit to you. The cost for inspection and diagnostics is $26.95. Please make payment below to proceed.