Our warranty process requires that we receive some information submitted in the comments section to further service your order:
This information request includes, but is not limited to as we ask that you provide as much information as you can about play experience and time with the system since it has returned from repairs.
The condition of the system and packaging upon receipt.
The specific light colors which appear from the moment you turn on the unit to the point at which is shuts down and every light color in between.
Amount of time you played the system, The games played; and if the system failed while playing the system or during update.
Approximate date of most recent SYSTEM updates.
Information regarding the internal cooling fan speed or noise or if there were any symptoms prior to the situation.
Once you have supplied this information in writing in the comments section of your order press submit. Please return the system to us using the current repair order for communications and further information when it arrives.
The unit should be packaged well using the packaging we provided when the unit was serviced. Provide us with the tracking information on return just the same way as you did with your original order. This will confirm your warranty timing with our system. Please be notified that your warranty service will depend on the condition of the system when it arrives. Do not decide to ship without appropriate packaging, as indicated in the safe shipping information we provided. If the unit arrives without proper packaging to protect the console and there is shipping damage as a result, warranty options will not cover the service to the unit.
VideoGame911.com and Anthony Edward Unlimited LLC provide video game repair services backed by a (90) day warranty. If your system requires additional servicing, for the specific repair that was completed, during the (90) day warranty period, the customer assumes responsibility for shipping the video game system to us. The unit will be serviced at no cost to the client and returned to the client at our shipping expense.