Please review our blogs for IMPORTANT information about SHIPPING your order. Copy and Paste in your web browser https://videogame911.com/category/safe-shipping/ if you have questions about how to ship an item to us. Thank you for your order from Video Game 911. Your Next step is to send us your order for diagnostics. Please be sure to follow proper packaging guidelines to prevent further damage to your order. Please ship your system without delay to VG911, 411 East Main Street, Denville, NJ 07834. Once you ship your order please be sure to log into your account and provide us with your tracking number.