Thank you for your order from Video Game 911.Your Next step is to drop off your system for diagnostics. Please come to our facility M-F 10-6pm or Sat 10-2pm without delay, our address is VG911, 411 East Main Street, Denville, NJ 07834. Check the about us section, http://www.vg911.wpengine.com/about/ for the interactive map with directions. If you have any questions about your order please contact us via the comments section of your online order. If you have questions about your account, connect via online chat Monday – Friday, 10am – 6pm EST from any page on our site.