Thank you for your order from Video Game 911. During the virus shutdown our facility is closed to the public. While we are working hard behind the scenes we ask you to follow some steps to keep everyone safe. If you want to drop off at our location 24 hour please visit
If you need additional help, drop offs are being handled via a written appointment obtained through your online order questions area. To respond and setup your drop off appointment please login to your account with us, click orders, view the order button at the bottom and then on the order page the questions section you can submit any information directly to the store technicians assigned to your order. If you follow these steps and communicate directly to your tech, they can setup and arrange your drop off pickup with you. Please avoid calling or emailing if you need help directly. Again, just respond in the order questions section for more details. Also if you prefer to just take the machine to the post office you can send it to us that way as well. Either way once it arrives we are ready to help you. Your Next step is to drop off/ship your system for diagnostics. Please arrange to come to our facility, our address is VG911, 411 East Main Street, Denville, NJ 07834. Check the about us section, http://www.vg911.wpengine.com/about/ for the interactive map with directions. If you have any questions about your order please contact us via the comments section of your online order. If you have questions about your account, connect via online chat Monday – Friday, 10am – 6pm EST from any page on our site.